Privacy Policy

At LAYORA, we place great importance on protecting your personal data.
This policy aims to inform you clearly about how your information is collected, used, stored, and protected.

1. Data Controller

Personal data is collected by:

LAYORA
📧 info@layora.com

Company name: LAYORA MELBOURNE

2. Data Collected

We collect the following information:

First and last name
Delivery and billing address
Email address
Telephone number
Payment information (secured and never stored by us)
Order history

3. Purpose of Processing

Your data is used to:

Process and deliver orders
Provide customer service
Manage your customer account
Send you information (email marketing, if you have given consent)
Improve your user experience on our website

4. Legal Basis

Your data is processed based on:

The execution of a contract (online purchase)
Your consent (newsletter subscription, cookies)
Our legal obligations (invoicing, accounting)

5. Data Retention

Your data is retained for the duration necessary to manage the commercial relationship, then archived for legal or fiscal purposes.

6. Data Sharing

Your data may be shared only with:

Our logistics partners (delivery)
Our secure payment providers
Our technical partners (hosting, email management)

We never sell your data.

7. Security

Your data is protected through technical measures (SSL encryption, firewalls) and organisational safeguards (restricted access).
Payments are processed through secure, certified platforms.

8. Your Rights

In accordance with GDPR regulations, you have the right to:

Access your data
Correct or update your data
Request deletion (“right to be forgotten”)
Object to processing
Request data portability

You can exercise these rights at any time by contacting us at info@layora.com

9. Cookies

Our website uses cookies to enhance your browsing experience.
You can accept or refuse cookies via the banner provided for this purpose.

10. Contact

For any questions regarding our privacy policy, please contact us at:
📧 info@layora.com