Refund Policy.

At LAYORA, your satisfaction is our highest priority.
If an item does not meet your expectations, you have 60 days from the date of receiving your order to initiate a return.

📦 Return Conditions

– Items must be unworn, unwashed, and in their original condition.
– All original tags and packaging must be intact.
– Returns must include the receipt or order number.

💌 Return Procedure

Please contact us at info@layora.com before returning your item.
The return address will be provided to you by email once your request has been confirmed.
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective item.

💳 Refunds

Once your return has been received and approved, your refund will be processed via the same payment method used for your original purchase, within 5 to 10 business days.

❌ Non-Refundable Items

– Gift cards
– Sale or discounted items (unless faulty)
– Underwear or hygiene-related accessories, for hygiene reasons

For any questions, our customer service team is always happy to assist you at info@layora.com

Thank you for being part of the LAYORA family 🤍